Shipping & Refund Policy
Our goal is 100% satisfaction. We go above and beyond to ensure that you are pleased with our products and services.
Shipment Schedule
Please note shipping to US or Canada may take up to 1 month for delivery. All other countries may take up to 2 months for delivery.
Some of our products are sourced & shipped internationally, including China. Due to the events of COVID-19 pandemic, shipments has been severely delayed.
*Please also note that any shipments crossing international borders are subject to customs, duty and tax assessment by the importing country’s government. Any fees incurred are at random and will NOT be reimbursed.
How-To Arrange A Refund
If you are not entirely satisfied with your purchase, please contact us to arrange a refund.
*It is important that you contact us to verify the return address – prior to sending out any return packages.
Water Liberty reserves the right to not process any refunds for items that are shipped to the wrong address (including our Las Vegas address).
- You can contact us by submitting a ticket (click here), email us at support@waterliberty.com. To help us serve you better, please provide us your Order Number which is sent to you on the Confirmation Email upon purchase date. Please ensure to check in your spam or junk folder in case you did not receive your Order Number.
- We prioritize all return and cancellation requests and we strive to contact you within 2 business days.
- Due to security reasons, we can only begin to process any refunds submitted by the credit card or account holder.
Return Policy
All shipped and used products are considered as returns. Please be advised that shipping & handling, custom & duty fees and taxes that may be incurred as well as return postage will NOT be reimbursed.
The return period for Water Liberty’s products is up to 60 days.
Vitalizer Plus: Units are valid for a full refund WITHIN 30 DAYS of arrival date. In the event that the complete unit is returned to us after 30 days, a 10% restocking fee of unit price will be deducted from the refund. To make a claim that the unit is shipped to us within 30 days of receipt, please provide a tracking number of the return package and therefore is eligible for a full refund.
Return product MUST be received within 30 days from the Refund Request Date. Water Liberty reserves the right to deny refunds of any order if received after 30 days from the Refund Request Date.
Any packages that are shipped OUTSIDE of United States must be refused 5 business days from the delivery date. The tracking status of the refused package should show "Refused" within 7 business days. Once the package is refused, please inform our Returns Team immediately by emailing returns@waterliberty.com. Packages that are refused more than 5 business days from the delivery date may not be eligible for a refund.
All products MUST be returned to the correct return mailing address provided by our Return Department for a valid refund.
Cancellation Policy
Cancellation of orders that have NOT been shipped out will be granted a full refund. If orders have been shipped out, our return policy, stated above, will apply immediately.
Damaged Products
Water Liberty will gladly exchange any damaged products due to transportation and manufacturer’s defect.
Water Liberty must be notified (by phone or email) of any damage (or other problems) and be provided with any and all additional information within 1 week from the delivery date of the package.
To expedite the reshipment, please provide a picture or video of the defective product. This helps us identify the issue and ship you the appropriate replacement parts. Any extra shipping and replacement costs will not be incurred.
Water Liberty reserves the right to deny reshipments of any order if notified after 1 week from delivery date.
You can contact us by submitting a ticket (click here), email us at support@waterliberty.com.
Lost Shipments
Water Liberty must be notified (by phone or email) of any lost shipments and be provided with any and all additional information within 2 months from the order date.
For international orders, if the package is not delivered within 4-6 weeks from the shipment date, then we can proceed with a reshipment. However, Water Liberty must be notified by email of any lost shipments and be provided with any and all additional information within 2 months from the shipment date.
Water Liberty reserves the right to deny reshipments of any order if notified after 2 months from shipment date.
Price Match
If you find a lower price online we will be happy to price match it. Please email us at support@waterliberty.com prior to purchasing.
The product you’re comparing must meet each of the following criteria to qualify for a price beat.
1. Must have the exact same product with the same brand name and packaging.
2. Must be priced in US Dollars and include all shipping costs, and other charges.
3. The product must be in stock, available for sale, and cannot be a limited time offer available only in limited quantity or special offered with conditions (i.e 10% off for first time purchase)
4. The product’s price must not be lower due to an advertising error, misprint, or special sale price.
Note: We do not accept any additional coupon discounts on top of the price match.
Who doesn't qualify as a retailer or authorized dealer?
Marketplace sellers on websites such Amazon or resellers such as eBay.
Credits
All refunds will be issued and credited back to the original method of payment only. Water Liberty reserves the right to refuse issuing any check or credit using different method of payment due to security reasons.
Please allow up to 2 to 5 business days for us to process your refund. Depending on the payment method, it may take up to 5-7 business days for the funds to be credited back to your account.
Once a refund is processed, a confirmation email will be sent automatically to your email address on file. If you have not received your refund credit within 15 business days upon the refund confirmation email, please contact us immediately.
Manufacturer’s Warranty
The manufacturer determined all warranty policy and procedures. Please refer to the user guide or package for the Manufacturer’s Warranty. Our Client Service Representatives will gladly provide the procedures when necessary.
- Vitalizer Plus:1 Year
- Magnetic Laundry System:50 Years
- NanoTowels:1 Year
- LaundryPlus System:3 Years
- NanoSponges: 3 months (with exceptions)
If you have any questions regarding your returns and refunds, please email us at support@waterliberty.com. You may also write to us to the address below. Please note, the address listed below is for communication purposes only and no returns should be mailed to the address. Please refer to our Refund Policy, stated above, for further instructions.
Water Liberty
9107 West Russell Road, Suite 100
Las Vegas, NV 89148-1233